We aim to resolve issues quickly and fairly.

1. Contact us: (DISPUTE EMAIL ADDRESS) with your order number and details.
2. Escalate: If unresolved, request escalation to our Information Officer or a senior manager.
3. External recourse: You may approach the Consumer Goods & Services Ombud (CGSO) or applicable ombud, the Information Regulator for POPIA/PAIA issues, or the courts.
4. Records: We keep a log of complaints and outcomes to improve our service.